Patient Financial Services
Thank you for choosing Community Hospital for your healthcare services. We would like for our patients to become informed about the billing process and communicate any concerns they have with our Patient Accounts staff. Becoming knowledgeable about your insurance coverage can be a key to avoiding unexpected bills from medical care received. For questions about billing, insurance, or payment information, call 308-344-8297 between the hours of 7:30 a.m. to 4:30 p.m Monday through Friday.
Many health insurance plans have precertification or prior authorization requirements for specific services. Information about these requirements is usually listed on the back of your health care insurance card. To avoid non-payment or reduction of payments, for which you would be responsible, please refer to your card, your benefits hand book or contact the customer service section of your health plan to inquire about your responsibility to complete these requirements. Emergency admissions generally allow at least a 24-hour grace period.
If your insurance card indicates pre-authorization or pre-certification is required, it is your responsibility to contact your insurance company for authorization before you are admitted to Community Hospital. Failure to obtain this authorization may result in reduced insurance benefits.
The Community Hospital Patient Accounts Department will submit a claim to any insurance company you authorize us to bill. This will be done shortly after discharge. After your insurance pays, you will begin receiving statements for the deductible and co-insurance amounts you owe and payment will be expected within 30 days. If these amounts are known, please pay them upon dismissal. If we fail to receive payment from your insurance, you will begin receiving bills for the full amount. Most insurance claims are sent electronically and can be resolved within 30-45 days. If you received bills which you believe should be covered by insurance, please call Patient Accounts at 308-344-8297 so they can review the status of the account with you.
Community Hospital currently has network agreements with the following insurance companies. We may be considered out-of-network with other companies which may cause your health benefits to be reduced for services received.
- Nebraska and Kansas Medicaid
- Blue Cross
- Midlands Choice
- Coventry Healthcare
- United Healthcare
- PPO Next/Beech Street
At Community Hospital, we believe that the highest quality healthcare should be accessible to everyone. We accept many types of insurance plans, including private insurance, PPO’s, Medicare and Medicaid, ChampVA, and Every Woman Matters. If you do not find you insurance plan listed, please contact Patient Accounts at 308-344-8297 to verify your insurance carrier.
Billing statements from Community Hospital cover services provided by the hospital and some professional services (Including ER physicians and Anesthesia). Some professional fees from surgeons, radiologists, pathologists etc. will be billed separately.
If you do not have insurance, a bill will be sent shortly after discharge requesting payment of the balance due.
We would like to work together with you to make the resolution of your accounts here as pleasant as possible. You will receive monthly statements for services not payable by your insurance carrier. Community Hospital is a not-for-profit hospital and we depend on timely payment for services. This helps us continue to provide quality medical care at the lowest possible cost
Pay My Hospital Bill On-line
To make a one-time payment or set up monthly automatic withdrawls from your checking account or credit card, go to Pay My Hospital Bill On-line. We accept Discover/Novus, Visa, MasterCard or American Express.
Contact one of our Patient Accounts representatives at 308-344-8297 or login to our secure payment page.
If you feel your income is not sufficient to pay for your services at Community Hospital, you may qualify for the Charity Care Program. For more information about financial assistance, you may ask during admissions, by calling our Patient Financial Counselor at 308-344-8334, or visit our Financial Assistance page.