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Community Hospital Quality Measures

Outcomes

The Federal government has instituted reductions in Medicare payment reimbursment for certain hospitals that have excessive readmission rates within a 30 day period. A high number of readmission rates within a short period of time can be an indicator of sub par levels of quality of care. Even though Community Hospital is not among those hospitals currently being penalized for high readmission rates, we are proactively engaged in monitoring our own readmission rates and continously improving our processes to provide the best care possible.  

Processes

Evidence-based practices are known to enhance care. These practices are carried out through processes and Community Hospital has 13 Key Processes with 60 measures that track our performance in every aspect of patient care and customer service.

The link below will take you to a website called Hospital Compare. This site is managed by the Federal government and has information about the quality and care at over 4,000 Medicare-certified hospitals nationwide. You can use Hospital Compare to review many different quality rankings for Community Hospital including:

  • Patient Survey Results
  • Heart Attack Care
  • Heart Failure Care
  • Pneumonia Care
  • Surgical Care
  • Emergency Department Care
  • Use of Medical Imaging

Click here for Community Hospital on Hospital Compare.gov 

The next link below can be used to compare the quality rankings of Community Hospital with another hospital of your choosing:

Click here to compare Community Hospital with other hospitals on Hospital Compare.gov

Satisfaction and rankings

Consumer Hospital Assessment

The Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") asks consumers and patients to evaluate their experiences with several different aspects or categories of hospital care. The HCAHPS survey asks discharged patients 27 questions about their recent hospital stay. There are 18 questions about critical aspects of patients' hospital experiences including:

  • Nurses Communication
  • Doctor Communication
  • Responsiveness of Staff
  • Medicines
  • Environment
  • Discharge information
  • Care Transition
  • Overall rating of hospital

About Community Hospital