Awards

National Excellence in Healthcare Awards

“Excellence is never an accident; it is always the result of high intention, sincere effort, intelligent direction, skillful execution, and the vision to see obstacles as opportunities.”

2019-PRC Awards

Community Hospital was recognized as a Top Performer hospital in 2019 receiving National Excellence in Healthcare Awards from Professional Research Consultants (PRC). The awards, including one Award of Distinction and two Top Performer awards, were received based on survey feedback from Community Hospital patients and employees.

Patient Perception

  • 5-Star Award- Outpatient Services-Laboratory, Overall Quality of Care
  • 4-Star Award- Emergency Department Services, Overall Quality of Care

Employee Perception

  • Employee Engagement - Award of Distinction
  • Total Compensation Package - Top Performer
  • Resources - Top Performer
  • As A Place To Work - Award of Distinction
  • Training and Professional Development - 5-Star
  • Patient Care - 4-Star
  • Senior Leadership - 4-Star

2018-PRC Awards

Community Hospital was honored as a Top Performer hospital receiving National Excellence in Healthcare Awards at the Professional Research Consultants conference in Charleston, South Carolina, May 22. The awards, including two Awards of Distinction and six Top Performer awards, were determined by the Voice of the Customer through patient perception telephone surveys of Community Hospital patients and employee surveys.

The hospital received the honors at an awards evening gala during the conference. Hospital leaders from across the United States, including five employees from Community Hospital attended the 2018 PRC Client Education Conference hosted by PRC. Community Hospital received the following awards:

Patient Perception

  • Top Performer - Inpatient Services HCAHPS - Care Transition
  • 5-Star Award - Inpatient OB/GYN Services - Overall Quality of Care
  • 5-Star Award - Inpatient Services HCAHPS - Discharge Information
  • 5-Star Award - Inpatient Service HCAHPS - Hospital Environment
  • 5-Star Award - Inpatient Services HCAHPS - Responsiveness of Staff
  • 5-Star Award - Inpatient Services Overall Hospital Rating (HCAHPS)
  • 5-Star Award - Inpatient Surgical Services - Overall Hospital Rating (HCAHPS)
  • 4-Star Award - Emergency Department Services - Overall Quality of Care
  • 4-Star Award - Outpatient Services- Laboratory, Overall Quality of Care
  • 4-Star Award - Outpatient Services- Radiology, Overall Quality of Care
  • 4-Star Award - Outpatient Clinic- Trenton Clinic, Overall Quality of Care

Employee Perception

  • Award of Distinction - As a Place to Work
  • Award of Distinction - Employee Engagement
  • Top Performer - Employee Health and Wellness
  • Top Performer - Senior Leadership
  • Top Performer - Training & Professional Development
  • Top Performer - Resources
  • Top Performer - Total Compensation Package
  • 5-Star Award - Patient Experience
  • 4-Star Award - Patient Care

2017-PRC Awards

Community Hospital was honored as a Top Performer hospital receiving 12 National Excellence in Healthcare Awards at the Professional Research Consultants conference in Austin, Texas, May 31 - June 2. The awards, including two Top Performer awards, were determined by the Voice of the Customer through patient perception telephone surveys of Community Hospital patients and employee surveys. The hospital received the honors at an awards luncheon during the conference. Hospital leaders from across the United States, including four employees from Community Hospital attended the 2017 PRC Client Education Conference hosted by PRC. Community Hospital received the following awards:

Patient Perception

  • 5-Star, Emergency Department Services - Overall Quality of Care
  • 5-Star, Inpatient Services - HCAHPS - Responsiveness of Staff
  • 5-Star, Inpatient Surgical Services - Overall Quality of Care
  • 4-Star, Inpatient Services - Overall Quality of Care

Employee Perception

  • Top Performer - Total Compensation Package
  • Top Performer - Employee Health and Wellness
  • 5-Star - Resources
  • 5-Star - Training and Professional Development
  • 5-Star - 4-Item Engagement Index
  • 5-Star - As A Place To Work
  • 5-Star - Degree People Treated Fairly
  • 4-Star - Senior Leadership

Patient surveys were conducted by telephone during a confidential interview to obtain the opinions of Community Hospital patients. The patient survey assessed perceptions of the overall care they received. Research findings are presented to Community Hospital to use in continuous improvement and enhancement of patient satisfaction.

More than 92 percent of Community Hospital employees accessed an online confidential survey tool to give their perceptions of Community Hospital as a place to work. Excellent results allowed Community Hospital to achieve eight national awards. The top performer awards for the Total Compensation Package and Employee Health and Wellness categories means that the hospital rated in the 100th percentile as compared to all U.S. hospitals in PRC’s data base.

Top Performer Award

This honor is awarded annually to eligible facilities scoring at the 100th percentile in PRC’s national client database for the prior calendar year.

5-Star Award

This designation is awarded annually to facilities scoring in the top 10 percent (at or above the 90th percentile) of PRC’s national databases for the prior year. This award is based on the percentage of patients or employees who rate the facility as “Excellent” for the appropriate questions.

4-Star Award

This designation is presented annually to facilities scoring in the top 25 percent (75th-89.9th percentiles) of PRC’s national client database for the prior calendar year. 4-Star recognition is awarded based on the percentage of patients or employees rating the facility as “Excellent” for the appropriate questions.

2016-PRC Awards

In 2016, Community Hospital was recognized and received 14 awards for Top Performer, 5-Star and 4-Star for Patient Experience and Employee Engagement by national healthcare research leader Professional Research Consultants, Inc. (PRC). The hospital was honored with the awards during the 2016 Excellence in Healthcare Conference in Miami, Florida, May 18-21. Six Community Hospital employees attended the conference and received the awards.

Patient Perception

  • Inpatient Medical Services Overall Quality of Care-5-Star
  • Inpatient Services Overall Quality of Care-4-Star
  • Outpatient Services Lab and Radiology-4-Star

Employee Perception

  • Employee Engagement-Award of Distinction
  • Training and Professional Development-Top Performer
  • Total Compensation Package-Top Performer
  • Senior Leadership-5-Star
  • As a Place to Work-5-Star
  • Fairness-4-Star
  • Teamwork Within Department-4-Star
  • Communication-4-Star
  • Empowerment-4-Star
  • Patient Care-4-Star
  • Teamwork Between Departments-4-Star

2015-PRC Awards

Community Hospital received several 5-Star national Professional Research Consultants awards in 2015:

  • Overall Quality of Care Awards for Outpatient Services, Outpatient Laboratory Services, Inpatient Medical Service, Inpatient Services and Inpatient Surgical Services
  • HCAHP Pain Management in Inpatient Services award

2014-PRC Awards

Community Hospital was honored as a 5-Star hospital receiving nine National Excellence in Healthcare Awards from Professional Research Consultants in 2014. The awards were determined by the Voice of the Customer through patient perception telephone surveys of Community Hospital patients and employee surveys.Community Hospital received the following awards:

Patient Perception

  • 5-Star: Inpatient Services – Overall Quality of Care
  • 5-Star: Inpatient Surgical Services – Overall Quality of Care
  • 5-Star: Inpatient Medical Services – Overall Quality of Care

Employee Perception

  • 5-Star: Employee – Total Compensation Package
  • Top Performer – Total Compensation Package
  • 5-Star: Employee – Training and Professional Development
  • 4-Star: Employee – As A Place To Work
  • 4-Star: Employee – Senior Leadership
  • 4-Star: Employee – Overall Empowerment

2013 National Excellence in Health Award

Community Hospital received a 2013 National Excellence in Healthcare Award by Professional Research Consultants (PRC). The hospital was honored as a 5-Star Customer Service Hospital in Inpatient Overall Quality of Care.

Data for the award is derived solely from the Voice of the Customer—patient surveys conducted by PRC. The survey is conducted to obtain the opinions of Community Hospital patients via telephone as a confidential interview. The surveys assessed patient perceptions of the overall care they received during the 2012 calendar year. Research findings were then presented to the hospital to use in continuous improvement and enhancement of employee and patient satisfaction.

The 5-Star award designation is given annually to healthcare facilities that score in the top ten percent (i.e., at or above the 90th percentile) of PRC’s national client database for the prior calendar year. It is based on the percentage of hospital patients who rate the facility “excellent” for the Overall Quality of Care question.

2009-PRC Awards

Community Hospital was named as a 2009 PRC 4-Star & 5-Star Customer Service Hospital in inpatient services and emergency room services for Patient Perception at an awards luncheon held at the New Orleans Marriott. Hospital leaders from across the United States, including five employees from Community Hospital, gathered here to participate in the 2009 PRC Client Education Conference hosted by Professional Research Consultants, Inc.

Community Hospital received the following awards:

  • 5-Star: Emergency Department—Overall Quality of Care
  • 4-Star: Inpatient Services—Overall Quality of Care

The patient survey was conducted to obtain the opinions of Community Hospital patients via telephone for a confidential interview. The patient survey assessed patient perceptions of the overall care they received. The research findings were then presented to the hospital to use in continuous improvement and enhancement of employee and patient satisfaction.

"We are so proud of Community Hospital and are thrilled to present them with these National Excellence in Healthcare Awards," said Joe M. Inguanzo, Ph.D., President and CEO of Professional Research Consultants. "They are truly dedicated to making their organization a better place for patients to be treated. McCook,Nebraska and the surrounding area should be proud of Community Hospital.”

The 5-Star award designation is given annually to healthcare facilities that score in the top ten percent (i.e., at or above the 90 percentile) of PRC’s national client database for the prior calendar year. It is based on the percentage of hospital patients who rate the facility “excellent” for the Overall Quality of Care question. The 4-Star Award designation is given annually to any healthcare facility that scores in the top twenty-five percent of PRC’s national client database for the prior calendar year.

2008-PRC Awards

Community Hospital was named as a 2008 PRC 4-Star and 5-Star Hospital in its Patient Perception and Employee Perception studies at an awards dinner held at the Hyatt Regency Baltimore on the Inner Harbor in May. Hospital leaders from across the United States gathered here to participate in the 2008 PRC Client Education Conference hosted by Professional Research Consultants, Inc. Community Hospital received awards in the following areas:

Employee Perception

  • 5-Star Total Compensation Package
  • 4-Star Employee Training & Education
  • 4-Star Executive Leadership

Patient Perception

  • 4-Star Emergency Department

Research for the above studies is conducted by PRC to obtain the opinions of the patients and employees at Community Hospital to assess their perceptions of the hospital. The research findings are then presented to the hospital to use in continuous improvement and enhancement of both patient satisfaction and employee satisfaction. "We are thrilled to present Community Hospital with these National Excellence in Healthcare Award(s)," said Joe M. Inguanzo, Ph.D., President and CEO of Professional Research Consultants. "It was through their hard work, dedication and determination that they have made their facility a better place for the entire community. In the past 30 years we’ve never seen hospitals more determined to exceed customers’ expectations than the hospitals we recognized this year. It speaks to their passion that Community Hospital is among the best of the best." Professional Research Consultants is in its 28 year of providing marketing research for hospitals across the United States. PRC is a nationally-known healthcare marketing research company headquartered in Omaha, Nebraska.

2007-PRC Awards

Community Hospital was named as a 2007 PRC 5-Star Hospital at an awards dinner held this summer in Florida. Tom Carpenter, Vice President Public Relations and Human Resources and three other Community Hospital employees, participated in the 2007 PRC Client Education Conference hosted by Professional Research Consultants, Inc.

The hospital received the 5-Star Emergency Room Overall Quality of Care award based on high scores from the patient satisfaction survey.

Patient surveys are conducted on an on-going basis to obtain the opinions of Community Hospital patients via telephone for a confidential interview. The surveys assess patient perceptions of the overall care they receive. Research findings are then continually available to the hospital to use in continuous improvement and enhancement of patient satisfaction.

“Focusing on quality patient care in the emergency room has been our goal,” said Darcie Johnson, RN, Emergency Room and Trauma Nurse Coordinator. “We want to provide excellent care and to meet or exceed our patient’s expectations.”

2006-PRC Awards

Community Hospital was named as a 2006 PRC 4-Star and 5-Star Hospital at an awards dinner held in June at The Qwest Center Omaha. Hospital leaders from across the United States gathered to participate in the 2006 PRC Client Education Conference hosted by Professional Research Consultants, Inc. Community Hospital received the following awards based on high scores from the employee satisfaction survey:

  • 5-Star Employee Training & Education
  • 5-Star Executive Leadership
  • 5-Star Total Compensation Package
  • 4-Star As a Place to Work
  • 4-Star Overall Quality of Patient Care
  • 4-Star Teamwork Within Departments

The hospital also received the following award based on high scores from the patient satisfaction survey:

  • 5-Star Inpatient Services Overall Quality of Care

Both the employee and patient surveys were conducted to obtain the opinions of Community Hospital employees and patients via telephone for a confidential interview. The employee survey assessed employee perceptions of hospital operations. The patient survey assessed patient perceptions of the overall care they received. The research findings were then presented to the hospital to use in continuous improvement and enhancement of employee and patient satisfaction.

2005 PRC Awards

Community Hospital was named as a 2005 PRC 4-Star and 5-Star Customer Service Hospital at an awards luncheon held at The Hyatt Regency Scottsdale at Gainey Ranch. Hospital leaders from across the United States gathered here to participate in the 2005 PRC Client Education Conference hosted by Professional Research Consultants, Inc. Community Hospital was awarded for its high scores in its employee perception survey and patient survey. Awards received were:

5-Star Awards in Employee Perception Survey:

  • Employee Training & Education
  • Patient Care
  • Total Compensation Package

4-Star Awards in Employee Perception Survey:

  • Employee Empowerment
  • Teamwork Between Departments
  • Teamwork Within Departments

4-Star Award in Patient Perception Survey:

  • Emergency Department Overall Quality of Care