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Hospital Receives Excellence in Healthcare Awards

July 16, 2018

McCook, Nebraska—Community Hospital was honored as a Top Performer hospital receiving National Excellence in Healthcare Awards at the Professional Research Consultants conference in Charleston, South Carolina, May 22. The awards, including two Awards of Distinction and six Top Performer awards, were determined by the Voice of the Customer through patient perception telephone surveys of Community Hospital patients and employee surveys.

The hospital received the honors at an awards evening gala during the conference. Hospital leaders from across the United States, including five employees from Community Hospital attended the 2018 PRC Client Education Conference hosted by PRC.

Community Hospital received the following awards:

11 Patient Perception Awards

Inpatient/ED Awards

Top Performer - Inpatient Services HCAHPS - Care Transition

5-Star Award - Inpatient OB/GYN Services - Overall Quality of Care

5-Star Award - Inpatient Services HCAHPS - Discharge Information

5-Star Award - Inpatient Service HCAHPS - Hospital Environment

5-Star Award - Inpatient Services HCAHPS - Responsiveness of Staff

5-Star Award - Inpatient Services Overall Hospital Rating (HCAHPS)

5-Star Award - Inpatient Surgical Services - Overall Hospital Rating (HCAHPS)

4-Star Award - Emergency Department Services - Overall Quality of Care

Outpatient Awards

4-Star Award - Outpatient Services- Laboratory, Overall Quality of Care

4-Star Award - Outpatient Services- Radiology, Overall Quality of Care

4-Star Award - Outpatient Clinic- Trenton Clinic, Overall Quality of Care

Nine Employee Perception Awards

Award of Distinction - As a Place to Work

Award of Distinction - Employee Engagement

Top Performer - Employee Health and Wellness

Top Performer - Senior Leadership

Top Performer - Training & Professional Development

Top Performer - Resources

Top Performer - Total Compensation Package

5-Star Award - Patient Experience

4-Star Award - Patient Care

Patient surveys were conducted by telephone during a confidential interview to obtain the opinions of Community Hospital patients. The patient survey assessed perceptions of the overall care they received. Research findings are presented to Community Hospital to use in continuous improvement and enhancement of patient satisfaction.

Nearly 96 percent of Community Hospital employees accessed an online confidential survey tool to give their perceptions of Community Hospital as a place to work. Excellent results allowed Community Hospital to achieve nine national awards, including the two Awards of Distinction of As a Place to Work and Employee Engagement..

Award of Distinction for Excellent Performance

The Award of Distinction for Excellent Performance recognizes the best of the best of PRC’s database. It is awarded to one facility which scored the highest of PRC’s national employee engagement database for the prior year based on the percentage of “Fully Engaged” or “Excellent” responses.

Top Performer Award

This honor is awarded annually to eligible facilities scoring at the 100th percentile in PRC’s national client database for the prior calendar year.

5-Star Award

This designation is awarded annually to facilities scoring in the top 10 percent (at or above the 90th percentile) of PRC’s national databases for the prior year. This award is based on the percentage of patients or employees who rate the facility as “Excellent” for the appropriate questions.

4-Star Award

This designation is presented annually to facilities scoring in the top 25 percent (75th-89.9th percentiles) of PRC’s national client database for the prior calendar year. 4-Star recognition is awarded based on the percentage of patients or employees rating the facility as “Excellent” for the appropriate questions.

About PRC

Professional Research Consultants, Inc. (PRC) is a national healthcare market research company. For more than 35 years, PRC has facilitated millions of interviews, delivered insightful reports and provided customized research solutions to hospitals and healthcare organizations. Services measure community perceptions, brand positions, patient experience, physician alignment and engagement, and employee engagement. PRC is also a certified vendor for government-mandated CAHPS surveys and has partnered with more than 400 communities across the U.S. to conduct Community Health Needs Assessments.

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