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The Registration Department: Our Goodwill Ambassadors

April 01, 2013

At one point or another, every department at Community Hospital comes in contact with the public. With that contact comes the opportunity to present a positive image to our community. Community Hospital’s Registration Department is most often responsible for providing patients and visitors with their first impressions of our hospital.

"We work very hard on guest relations," says Admissions Supervisor, Anne Wiemers. "During the last fiscal year Community Hospital admitted 31,783 patients. Patients and families coming into our hospital are often in a stressful situation. Our job is to ease their concerns in a caring and efficient manner."

In an average day, the Registration Department handles a variety of requests from many persons including physicians, nurses and patients. Registration staff must also be familiar with the procedures and guidelines of various insurance companies.

During the access process, patients sometimes are feeling apprehensive and need support.  “When people aren't feeling well we need to be fast, accurate and above all, friendly.  If we don't do our job right, the problems reverberate throughout the hospital. Our main priority is to balance efficiency with large doses of caring and concern,” says Wiemers.

Community Hospital will join other hospitals across the country in observing National Healthcare Access Personnel Week, April 1 through 7 by serving a hospital-wide pancake bar to Community Hospital staff. The special activities will recognize the contributions of the registration staff and their role as goodwill ambassadors for the hospital. The Registration Department is an important part of Community Hospital because of their ability to treat patients in a caring and efficient manner during the access process.

National Healthcare Access Personnel Week was first observed in 1982 and is now recognized each year.  The annual celebration of National Healthcare Access Personnel Week is sponsored by the National Association of Healthcare Access Management (NAHAM).

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