CHHF Supports Patient Experience Program with New Amenity Cart

Community Hospital Health Foundation is proud to support the hospital’s Patient Experience program with a grant to purchase a new Amenity Cart. This cart is stocked with items that patients may need or want during their stay. Created by the hospital’s Patient & Family Advisory Council (PFAC) and endorsed by nursing and administration, the cart includes items such as bibles, coloring pages with colored pencils or crayons, word puzzle books, stress balls, eye masks, handheld fans, refreshing body wipes, and more. All items from the cart are free of charge to hospitalized patients and their family members.
The hospital’s Patient Experience Specialist, Diane Gumaer, along with community volunteers serving on PFAC, will bring the cart around to patient rooms each day, offering items and taking time to check in with patients to ensure their stay meets their expectations.
“Community Hospital Health Foundation is proud to support the Patient Experience program with the new Amenity Cart,” said Jessica Bortner, Health Foundation Director. “This initiative reflects our ongoing commitment to enhancing comfort for patients and their families. We are grateful for the collaboration with the Patient & Family Advisory Council, nursing, and administration in bringing this idea to life.”
“The Patient & Family Advisory Council is excited to bring this new opportunity to patients and their families, and we’re looking forward to using this cart to add another layer of service and communication for Community Hospital patients and families,” said PFAC Co-Chair Judy McCune, the marketing director at Kinship Pointe. “It’s a great way to improve someone’s stay in the hospital and presents a new opportunity to let them know that their comfort and contentment truly matter.”
Cutline: (Left to Right) Diane Gumaer, Patient Experience Specialist, Judy McCune, PFAC Co-Chair, and Jessica Bortner, Health Foundation Director, stand with the newly implemented Amenity Cart.