Patient & Family Advisory Council

Members of the PFAC are patients and family members who are at least 18 years of age. Our staff Patient Experience Specialist, Director of Process Improvement and Population Health and Outreach Coordinator also are part of the committee, as are a limited number of other staff members who are passionate about creating excellent patient experiences. Each community member has a term of 3 years, which can be renewed by a vote of the Council. Total membership can vary from 12-20.

No previous volunteer experience is required to serve on the Community Hospital PFAC, but passion about quality and community is a must! You must be a good listener, share

your opinions respectfully, and work well with others. Members also will be subject to an application and interview process, as well as a background screening, Code of Conduct, and confidentiality agreement and must provide information on influenza vaccination status but may participate without being vaccinated, as long as they wear a mask at any meeting that occurs during peak flu season.

We want residents of the communities in the regional Community Hospital service area who truly care about high quality and service and have a desire to work with others to foster constant improvement at Community Hospital. We want both patients and family members who have had negative experiences at the hospital and ones who have had positive ones. But please don’t apply to serve on the committee if you just want to complain without being a part of the solution.

Meetings are from 6-8 p.m. on the first Wednesday of February, May, August, and November. Meeting times can be changed by consensus of the Council. Supper is provided at each meeting.

Help with the ending?? PFAC members will represent patient and family perspectives about the healthcare experience at the hospital. They meet at least annually with the leader of each hospital strategy pillar – People, Service, Quality, and Finance – to gain knowledge about hospital initiatives that enables informed member discussions and suggestions for improvement. They work in an advisory role to enhance safety and quality as the voice of the patient and family in the hospital’s strategic-planning process. 
 

If you’re passionate about community and want to step up, share your experiences and ideas, and represent all Community Hospital patients, please DOWNLOAD AN APPLICATION below, fill it out, and hit "Submit Application" at the bottom. If you want to print it out and fill it out by hand, please mail or drop off the completed application to Diane Gumaer, Community Hospital, 1301 East H St., P.O. Box 1328, McCook, NE 69001 – or email it to dgumaer@chmccook.org. All applications will be reviewed by a selection committee, and top candidates will be contacted for interviews before an orientation or first meeting. If you have any questions, don’t hesitate to call Diane at 308-344-8292.